To ensure the best customer experience at the Digital Greenhouse I have implemented regular reviews of the space and user experience. This involved a full user experience review of the space and interactions members have with the Digital Greenhouse. Some of the out comes included:
- Simplifying the on boarding and off boarding processes
- Introducing online tools for members to use the space e.g. online room bookings
- Development of the space to increase desk space and changes off the back of members feedback.
- Introduction of small meeting pods for informal meetings
This process also included looking at the visual designs in the space. Part of this, using the theme of a Greenhouse I created signage using these themes along with including Digital and Technology elements as part of the Design. I also designed and created large infographics displayed on various walls within the Digital Greenhouse space.
Project Management, Element Design, UX Design, Video Production & Marketing